App Not Loading or Crashing

# App Not Loading or Crashing If FANZA isn't loading properly or is crashing, here are some steps to resolve the issue. ## Quick Fixes 1. **Refresh the page** — Press Ctrl+R (Windows) or Cmd+R (Mac) to reload 2. **Clear your browser cache** — Old cached files can sometimes cause issues 3. **Try a different browser** — If the issue persists, try Chrome, Firefox, or Safari 4. **Check your internet connection** — Make sure you have a stable connection ## Browser-Specific Issues ### Chrome - Clear cache: Settings > Privacy and Security > Clear Browsing Data - Disable extensions that might interfere (ad blockers, privacy extensions) - Update Chrome to the latest version ### Safari - Clear cache: Safari > Preferences > Privacy > Manage Website Data - Disable content blockers temporarily - Check that JavaScript is enabled ### Firefox - Clear cache: Settings > Privacy & Security > Cookies and Site Data > Clear Data - Try disabling Enhanced Tracking Protection for the site - Update Firefox ## Mobile Issues If you're accessing FANZA on a mobile device: - Close and reopen your browser - Clear the browser app's cache in your device settings - Make sure your device's operating system is up to date - Try switching between Wi-Fi and mobile data ## Still Having Issues? If none of the above steps resolve the problem: 1. Note any error messages you see 2. Check the **Status** page to see if there are any ongoing platform issues 3. Contact support with details about your device, browser, and the issue you're experiencing