What to Do When a Payment Fails

## Handling Failed Payments Payment failures happen occasionally and are usually easy to resolve. Here are the most common causes and what you can do about each one. **Common reasons for failure:** - **Insufficient funds** — Your card doesn't have enough available credit or your bank account balance is too low - **Card expired** — Your card has passed its expiration date and needs to be replaced - **Bank decline** — Your bank blocked the transaction, often because they flagged it as unusual activity. This is especially common with international transactions. - **Incorrect details** — A typo in your card number, expiration date, or CVV - **3D Secure failure** — Some banks require additional verification through their app or a text message. If you don't complete this step, the payment won't go through. **Steps to resolve:** 1. **Check your card details** — Go to Settings and make sure your card information is current and correct 2. **Call your bank** — If the card has funds and the details are right, your bank may have flagged the transaction. A quick call to their customer service can usually resolve this. Ask them to allow transactions from Stripe. 3. **Try a different card** — If one card keeps failing, try another card or switch to cryptocurrency 4. **Use your balance** — Add funds via a different method first, then pay from your FANZA balance **What about subscription renewals?** If a subscription renewal payment fails, FANZA will automatically retry the charge a couple of times over the following days. If it continues to fail, your subscription will be paused. You won't lose your place — you can reactivate by updating your payment method and the subscription will resume.