Login Problems

## Can't Log Into Your Account? Being locked out of your account is frustrating. Here are the most common login issues and how to resolve each one. **Wrong password:** The most common cause. If you're sure you're entering the right password and it's not working, try these steps: - Make sure Caps Lock isn't on - Check that your keyboard language hasn't changed - If you use a password manager, make sure it's filling in the correct credentials (sometimes it can autofill a password for a different site) - Click **Forgot Password** on the sign-in page to reset it via email **Forgot password and email reset isn't arriving:** - Check your spam/junk folder - Check Gmail's Promotions or Updates tabs if you use Gmail - Make sure you're checking the right email (the one you signed up with) - Wait a few minutes — sometimes emails take a moment to arrive - Try requesting the reset again **Two-factor authentication issues:** If you have 2FA enabled and your authenticator app isn't working: - Make sure the time on your phone is set correctly (authenticator apps depend on accurate time) - If you switched phones, you may need to use one of your backup codes to log in and then set up 2FA on the new device - If you've lost both your authenticator access and backup codes, contact support — we'll verify your identity through other means and help you regain access **Account suspended or banned:** If you see a message saying your account has been suspended, it means our moderation team took action due to a guidelines violation. You should have received a notification or email explaining the reason. If you believe this was a mistake, contact support with your account details. **Browser issues:** - Clear your cookies and cache, then try again - Try logging in from a different browser or device - Make sure JavaScript is enabled in your browser settings - Disable any privacy extensions that might be blocking the login process