Subscription Payment Issues

# Subscription Payment Issues Having trouble with subscription payments? Here's how to diagnose and resolve common payment problems. ## Payment Declined If your payment was declined, it could be due to: - **Insufficient funds** — Check your account balance or credit limit - **Card expired** — Update your payment method with a current card - **Bank security block** — Your bank may have flagged the transaction; contact them to approve it - **Incorrect details** — Double-check your card number, expiration date, and CVV ## Subscription Not Activating If you've been charged but your subscription isn't showing as active: 1. **Wait a few minutes** — Payment processing can sometimes take a moment 2. **Refresh the page** — Your subscription status might not have updated yet 3. **Check your transaction history** — Verify the payment went through in your transactions page 4. **Log out and back in** — This can refresh your account status ## Double Charges If you notice a double charge: - This is sometimes a temporary authorization hold that will be released - Check your transaction history in your dashboard for actual charges - If you see duplicate completed transactions, contact support immediately ## Wallet Balance Issues If you're paying with your FANZA wallet balance: - Ensure you have enough funds to cover the full subscription price - Add funds to your wallet before attempting the subscription - Check that your previous fund additions have been processed and confirmed ## Getting Help If payment issues persist: 1. Take a screenshot of any error messages 2. Note the date, time, and amount of the transaction 3. Contact our support team with these details 4. We'll investigate and resolve the issue as quickly as possible