Video Playback Issues

## Fixing Video Problems Videos on FANZA are processed and optimized for streaming after upload. If you're having trouble with video playback, here's what to check. **Video won't play at all:** - Make sure your browser supports HTML5 video (all modern browsers do — if you're using something very old, update it) - Check that you have a stable internet connection. Videos require more bandwidth than images - Try refreshing the page. Sometimes the video player needs a fresh load - If you're on mobile, check that low power mode isn't restricting background data **Video is buffering or stuttering:** - This is almost always a bandwidth issue. If you're on a slow connection, the video may struggle to stream smoothly - Close other tabs or applications that might be using bandwidth - Try switching from WiFi to mobile data (or vice versa) to see if one connection is faster - If you're on a shared network (office, coffee shop), congestion from other users can slow things down **Video looks low quality:** - FANZA automatically adjusts video quality based on your connection speed. If your connection is slow, the video will play at a lower resolution to prevent buffering - On a faster connection, quality should improve automatically - The original upload quality matters too — if the creator uploaded a low-resolution video, there's no way to enhance it on the viewing end **For creators — video processing delays:** - After uploading a video, it goes through a processing step where it's re-encoded for streaming. This can take a few minutes depending on the file size and length - Don't worry if your video shows as "processing" right after upload — it should be ready shortly - If processing seems stuck after more than 30 minutes, try uploading again If you're consistently having video issues that none of these steps fix, let our support team know. Include your device type, browser, and whether the issue happens with all videos or just specific ones.